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CustomerService.Ae To Attend Meet ICT Conference 2019 In Bahrain

(March 17, 2019)

The Meet ICT Conference promises to, once again, bring together leading ICT professionals as well as service providers in Bahrain.

Redefining The Guest Experience For Hotels

(April 4, 2019)

Which particular elements best define a hotel? Most people have their unique perception of what constitutes a luxurious hotel experience. For some guests, it’s the gourmet chocolate on the pillow while for others its the 24/7 room service facility.  Similarly, every company in the hospitality industry has its own special way of providing their guests … Continue reading Redefining The Guest Experience For Hotels

How Training Impacts The Shopping Experience

(March 15, 2019)

“Do you have this shirt available but in an extra-extra small?” This question, or any variant of it, is familiar territory for a professional working in a retail organisation. Inevitably, there will be a customer (or a potential customer) looking for something out of the ordinary. Such requests rely upon specialised knowledge and attention that can … Continue reading How Training Impacts The Shopping Experience

Mixed Messages: Interpreting Body Language On The Sales Floor

(February 19, 2019)

When it comes to quality customer service, a key objective is to have a complete understanding of the customer as well as their needs and wants. Beyond the superficial aspects, such as whether they can financially afford a product or a service, a business must also understand the customer’s fears and aspirations. A well-researched customer persona … Continue reading Mixed Messages: Interpreting Body Language On The Sales Floor

In Focus: Morgan International

(March 20, 2019)

Daniel Baiduc, Country Manager – U.A.E. at Morgan International, discusses the relationship between possessing a deep understanding of your customer and providing them with an optimal customer experience.