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Dubai Hospitality Industry Customer Service Report

(April 28, 2014)

Abstract: There has been an air of excitement within the hospitality sector in Dubai. Boasting an occupancy rate of over 87%, Dubai has already become a premium tourist destination in the world. The hosting of World Expo 2020, has led to more ambitious targets for growth with the expected rooms available to double between 2013 … Continue reading Dubai Hospitality Industry Customer Service Report

In Focus: Teresa Allen

(April 18, 2014)

In an exclusive interview with customerservice.ae, Teresa shared her insights and ideas on improving customer service.