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Winning Customers’ Hearts at the Checkout Counter

(March 8, 2018)

The relationship we maintain with brands is hardly ever based on a single, isolated event or interaction. Rather, it is the whole customer experience, from the moment that an individual enters a place of business to the very moment that they walk out of it, that sums up a lasting impression of that particular brand. … Continue reading Winning Customers’ Hearts at the Checkout Counter

In Focus: Bullseye

(March 8, 2018)

Managing Director Riyaz Neem talks about the challenges Bullseye Integrated Marketing faces as an entrepreneurial venture in a business hub like Dubai, and the significance of maintaining the human element in customer service.

CustomerService.ae to Host “Human Skills for 2020” Experiential Training Workshop

(March 1, 2018)

CustomerService.ae, GCC’s leading customer service portal, will conduct an experiential training-based workshop.

Essential Damage Control Tips for Customer Service Agents

(February 22, 2018)

Mistakes happen. Unfortunately, it is quite easy for upset customers to walk out after you have made a mistake. Thriving businesses know that service recovery is one of the most important components of customer retention. According to customer service expert and author Ruby Newell, it takes up to twelve positive experiences to make up for … Continue reading Essential Damage Control Tips for Customer Service Agents

5 Human Skills Every Savvy Professional Must Have

(February 19, 2018)

Miscommunication and misfires during customer interactions can threaten a company’s reputation as well as an individual’s career. Whether or not one is in a primarily customer-facing role, the expectation is to deal with all clients in a competent manner. Part of that competence comprises of tapping into the relevant human skills such as critical thinking, … Continue reading 5 Human Skills Every Savvy Professional Must Have