Author

In Focus: Salim Al Maskry Head of Sohar Islamic

(November 1, 2017)

In an interview with CustomerService.ae, Salim Al
Maskry talks about providing an exceptional customer
service experience to every individual who walks
through the doors of the bank.

4 Ways Hotels Can Create an Unforgettable Experience

(October 26, 2017)

People travel every day out of necessity or desire to be somewhere, but where to stop is entirely a choice that depends on personal predilection. The question here is: what can you offer to guests that will not only make their stay at your hotel a memorable one, but also keeps them coming back? It’s … Continue reading 4 Ways Hotels Can Create an Unforgettable Experience

In Focus: Country Manager Zomato UAE, Oytun Calapover

(October 17, 2017)

In an interview with CustomerService.ae, Oytun talks about how Zomato, a leading online food delivery service in UAE, upholds a customer-centric demeanor that has resulted in loyal customers having a strong affinity for their brand.

4 Common Customer Experience Myths

(September 28, 2017)

The landscape of customer experience (CX) is undergoing rapid transformation with the convergence of technology, social media marketing and changing consumer behavior. The old model of just simply buying products is becoming obsolete as more and more people are concerned about the experience they gain with it. Brands are rapidly benchmarking their competitive advantage based … Continue reading 4 Common Customer Experience Myths

5 Ideas for Retail Stores to Create an Impactful Experience

(September 18, 2017)

Ever wonder why that lady who spent a considerable amount of money at your store a month ago never came back around? Or why that man keeps going to your competitor across the street while the two of you offer almost exactly the same products? One of the factors is quite simple and straightforward-exceptional customer … Continue reading 5 Ideas for Retail Stores to Create an Impactful Experience