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5 Things a CSR Should Never Say to a Customer

(September 20, 2016)

The way customer service agents handle queries, complaints and concerns of clients greatly impacts a brand’s image. In order to build strong client relationships, a CSR needs to have emotional intelligence, he/she should know that understanding emotions of customers is necessary and choice of words is of prime importance during client communication. There are situations … Continue reading 5 Things a CSR Should Never Say to a Customer

Factors to Consider While Starting a Customer Support Department

(September 16, 2016)

For all businesses, the customer support department acts as a portal that lets you tap into the needs of your clients. Before you setup a customer support department, there are a few things you need to consider. This department will serve as the front line that will communicate with your clients one-on-one. Because of this, … Continue reading Factors to Consider While Starting a Customer Support Department

5 Phrases Every Customer wants to Hear

(September 8, 2016)

Communication is of vital importance in customer service. The way you say things to your clients greatly impacts the service experience and your brand’s image. Many businesses use scripted and standard responses for client communication, however, customers these days prefer personalized and empathetic messages from businesses they interact with. So in order to make your … Continue reading 5 Phrases Every Customer wants to Hear

5 Digital Channels that can help you Improve Customer Support

(September 1, 2016)

Communication channels have evolved over the years and customers these days have a number of options to reach out to businesses. In order to manage the service experience for your clients and make it delightful and consistent for them, you need to make use of new communication tools that your clients prefer. While some clients … Continue reading 5 Digital Channels that can help you Improve Customer Support

How to Woo Your Customers

(August 30, 2016)

Happy and amazed customers have always been vital to the survival of any business, for these are the types of clients who become brand advocates. Wooing them can be an intricate job, and only by efficient service, friendly attitude, commitment and great customer service skills can you accomplish this and nurture brand advocates. In order … Continue reading How to Woo Your Customers