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Tips for CSRs to Remove Communication Barriers

(January 26, 2016)

Effective Communication is one of the most important aspects in delivering high quality customer experience. Eliminating communication barriers should be the first and foremost priority of any company, since the way you communicate with customers is the basis for the perception formed about your organization. Many businesses struggle to effectively communicate with customers due to … Continue reading Tips for CSRs to Remove Communication Barriers

‘Khadamati’ Offers Easy Access

(January 25, 2016)

The Emirates Programme for Excellence in Government Services in the Prime Minister’s Office initiated “Khadamati,” a smart portal that now offers an all-inclusive and restructured database of 200 government service centres in 44 federal government entities.

3 Tips to Empower Your Customer Service Staff

(January 21, 2016)

Customer Service is perhaps the most fundamentally significant function in any organization. Supporting customers should be at the heart of any organization which wants to ensure recognition, goodwill, and loyalty from all customers. It is imperative for companies to empower their staff in such a way that they work without having supervisors keep a constant … Continue reading 3 Tips to Empower Your Customer Service Staff

New DIY Training Games

(January 20, 2016)

CustomerService.ae is adding several new training games and workshops on the portal as part of the new Customer Service Training Program.

5 Tips to Ensure Your Customers Come Back to You

(January 19, 2016)

In order to build lasting customer relationships and to ensure that customers keep coming back to you, creating a memorable customer experience is of utmost importance. Put yourself in the customers’ shoes and think why would they come back to you? Are you putting in any extra effort to earn customer loyalty? What are the … Continue reading 5 Tips to Ensure Your Customers Come Back to You