Author

The best way to predict the future is to create It and that’s ‘Innovation’

(April 1, 2016)

Join CustomerService.ae at the Technology & Innovation Retail 2016 event in Dubai.

Customer Service Tactics for Millennial Customers

(March 30, 2016)

Millennial customers are those born between the years 1980 and 2000. For many businesses, Millenials make up a large portion of their customer base. According to research by Accenture, there are roughly 80 million Millennials in the United States alone, and each year they spend approximately 600 billion dollars. It is no secret that great … Continue reading Customer Service Tactics for Millennial Customers

5 Ways Business Leaders Can Enhance Customer Service Experience

(March 29, 2016)

Being a leader you have to inspire and motivate your team to create amazing experiences for customers. The first step towards delivering exemplary customer service is promoting a culture of customer-centricity; a business leader can incorporate and inspire a customer oriented approach in the organizational behavior. Since the frontline staff interacts with customers on a … Continue reading 5 Ways Business Leaders Can Enhance Customer Service Experience

In Focus: Pep Lozano, General Manager, The Ritz-Carlton Abu Dhabi, Grand Canal

(March 28, 2016)

In an exclusive interview Pep Lozano, General Manager of Ritz-Carlton, Grand Canal, Abu Dhabi, talks about the hotel’s customer-centric approach for personalizing guest experiences.

Tips for Adopting a ‘Can Do’ Approach to Customer Service

(March 25, 2016)

The big question which businesses should ask themselves is: how can they consistently enhance customer service in a landscape where exceeding the modern customer’s high standards and expectations requires them to be the best at what they do? A customer’s perception of your company will be based on whether or not you keep your promises … Continue reading Tips for Adopting a ‘Can Do’ Approach to Customer Service