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5 Essential Traits of an Inspirational Customer-Centric Leader

(April 11, 2016)

Customer experience is a key differentiator for the success of a business. In order to deliver exemplary service experience to customers, you need to have an aspiring customer-centric vision. A perceptive leader can motivate and guide his/her team to give their best to customers. So if you want your organization to excel in providing exceptional … Continue reading 5 Essential Traits of an Inspirational Customer-Centric Leader

New ‘Express Bus’ Launched

(April 8, 2016)

New “Express Bus” services have been launched by Abu Dhabi’s Department of Municipal Affairs and Transport.

4 Simple Ways to Make your Customer Service Digital

(April 8, 2016)

Technology has changed the way we connect with each other. Similarly, businesses and customers now have a myriad of ways through which they can interact, this has changed customer experience for the better. Customers are well aware of your competition and what it does and are not afraid to try out new methods of communication … Continue reading 4 Simple Ways to Make your Customer Service Digital

Why is it Important to keep your Customer Service Staff Contented?

(April 6, 2016)

One of the radical ways of achieving customer service excellence is keeping your employees happy. You must have satisfied customer service staff in order to make your customer service program a preemptive success. What businesses often fail to understand is that unhappy employees create a domino effect that eventually hits your customer base, and in … Continue reading Why is it Important to keep your Customer Service Staff Contented?

How to Design Customer Experience for Different Kinds of Customers

(April 4, 2016)

Often businesses have a diverse customer base and it becomes challenging to offer every customer a unique experience. Creating categories based on customer profiles will help you design experiences according to the expectations of a specific target audience. In order to optimize customer experience, start with segmentation of your customer base. For your regular customers, … Continue reading How to Design Customer Experience for Different Kinds of Customers