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Royal Jordanian Launches an Interactive App for Customers

(January 22, 2015)

RJ brings for its passengers a more interactive and convenient user experience by introducing a new mobile app for enhancing service quality. Royal Jordanian, the flag carrier airline of Jordan, has introduced a mobile application for customer convenience, which lets passengers organize their travel plans and use the app for flight booking information and/or flight … Continue reading Royal Jordanian Launches an Interactive App for Customers

New Complaint Management System Launched by Ahlibank

(January 21, 2015)

Ahlibank has announced the launch of its new customer complaint management system. The latest addition promises to improve customer service. The new system will enable the bank to review and resolve complaints more effectively, hence offering hassle free problem resolution for customers. Mr. Lloyd Maddock, CEO of Ahlibank expressed delight in the launch of the … Continue reading New Complaint Management System Launched by Ahlibank

How to Enhance Customer Service of Banks Through Digital Media

(January 20, 2015)

The use of technology is consistently on the rise as the digital savvy generation becomes increasingly dependent on it. In fact, they have become so accustomed to smartphones and other devices that they now shop and pay their bills online. Seeing the increased use of technology and behavioural change of Gen Y, it seems inevitable … Continue reading How to Enhance Customer Service of Banks Through Digital Media

Zain Bahrain Unveils Prepaid Data Add-Ons

(January 20, 2015)

Zain Bahrain has established itself as the most innovative telecommunication operator in the country with periodic introduction of new and innovative services for its customers. Adhering to the philosophy of innovation, Zain has launched a new customer-driven package, which promises to enhance customer experience. The ‘Data Add-Ons’ has been exclusively introduced for Zain Bahrain prepaid customers, … Continue reading Zain Bahrain Unveils Prepaid Data Add-Ons

Etisalat Introduces Multi Share Mobile Data Plan

(January 19, 2015)

Etisalat has launched its data plan sharing option for its mobile postpaid business customers. The new feature will allow customers to share their single data plan across multiple devices, which means a single data plan can be used on a smartphone, tablet and laptop by the customer. This unique plan which allows customers to connect … Continue reading Etisalat Introduces Multi Share Mobile Data Plan