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In Focus: flydubai

(February 10, 2015)

Mr Stuart Weeden, Senior Manager of Customer Service at flydubai talks to us about how the airline is making its mark on the passenger travel experience by providing greater choices, using innovative technologies, analysing customer feedback and offering round the clock customer support.

Top 4 Skills for Effective Problem Solving

(February 10, 2015)

One of the most important components of customer service is problem solving for customers. Problem solving usually involves angry or disappointed customers, which is why the matter needs attention when handled. Customer service and problem solving go hand in hand, since customers mostly contact the customer service team when they are faced with a problem. … Continue reading Top 4 Skills for Effective Problem Solving

Nationals of UAE Can Soon Travel to Schengen Without Visa

(February 9, 2015)

EU and UAE will be signing an agreement in the nearby future on the Schengen Visa Waiver for nationals of UAE. The decision by the European Union to permit UAE nationals to travel to Schengen countries without the need of visa is foreseen to take place in the following months. It has been almost a … Continue reading Nationals of UAE Can Soon Travel to Schengen Without Visa

UAE Banks Federation Embraces Customer Charter

(February 9, 2015)

Customer Charter developed under specialized committee to enhance customer service experience. Customer Charter which has been adopted by Banks Federation in UAE outlines details of customer responsibilities which will ensure secure and efficient customer service by the banks. The Customer Charter also called for a streamlined complaint handling system to make sure that customers’ voice … Continue reading UAE Banks Federation Embraces Customer Charter

Mashreq Bank Launches First Fully Automated Branch for Customers

(February 8, 2015)

Mashreq Bank has inaugurated the first imashreq branch at the Deira City Centre in Dubai. This branch is fully automated aimed at offering a better customer experience which includes virtual teller machines (VTM) that allow customers to video chat with a representative of the bank if they feel the need. The imashreq branch concept is … Continue reading Mashreq Bank Launches First Fully Automated Branch for Customers