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Standard Chartered Bank, MasterCard and Landmark Group Join to Launch Shukran Credit Cards for Customers

(March 16, 2015)

Shukran credit cards will be offering unprecedented discounts and rewards to customers on purchases. Standard Chartered Bank has partnered with MasterCard and Landmark Group to launch two new credit cards for the customers in UAE: Standard Chartered MasterCard Shukran World and Standard Chartered MasterCard Shukran Titanium. The new credit cards will enable cardholders to accumulate … Continue reading Standard Chartered Bank, MasterCard and Landmark Group Join to Launch Shukran Credit Cards for Customers

4 Strategies that Help Improve Productivity of Frontline Staff

(March 13, 2015)

Many businesses in the service industry thrive to improve the quality of customer service by offering multi-channel communication and proactive interaction to the customers. An important aspect of customer service is customers’ interactions with frontline staff. No matter how well-trained the frontline customer service representatives are, until and unless they are empowered to make decisions, … Continue reading 4 Strategies that Help Improve Productivity of Frontline Staff

VIVA Bahrain & Huawei to Work Together for Better Service Experiences

(March 13, 2015)

VIVA Bahrain in a statement announced the development of VIVA’s offerings to enterprise customers and streamlining customer experience management systems. The company will be partnering with Huawei for enhancing the customer experience. The two companies signed a memorandum at the Mobile World Congress recently held in Barcelona, Spain. VIVA Bahrain has been expanding its mobile … Continue reading VIVA Bahrain & Huawei to Work Together for Better Service Experiences

Government Contact Centre Summit Middle East

(March 12, 2015)

Middle East’s only government-focused contact centre event is taking place in Dubai, UAE from 17th-20th May 2015.

In Focus: Emirates NBD

(March 12, 2015)

Speaking to CustomerService.ae in an exclusive interview, Mr. Vikram Krishna, Head of Group Marketing & Customer Experience at Emirates NBD talks about how the bank’s technological and digital innovations are playing a key role in transforming the customer experience, enabling quick and simplified account access with services available to the customers 24/7.