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Emirates to Offer WiFi on Flights to Enhance Experience for Customers

(March 30, 2015)

Customers will now be able to use WiFi services inflight for free or minimal cost and experience an enhanced service quality. In an attempt to enhance customer service experience Emirates will be offering its customers Wi-Fi connectivity at zero or nominal charges. Customers will be able to enjoy phone service on 75% of its fleet, … Continue reading Emirates to Offer WiFi on Flights to Enhance Experience for Customers

Qatar National Bank to Adopt New Software for Better Service Experience

(March 26, 2015)

Qatar National Bank signed an agreement with NCR Corporation to acquire software for better consumer banking experience. NCR Corporation is one of the leading companies in consumer transaction technologies. The new software will feature NCR Consumer Experience Banking (CxBanking) software – APTRA™ Activate. Adel Al-Malki, General Manager Information Technology at QNB Group said that the … Continue reading Qatar National Bank to Adopt New Software for Better Service Experience

5 Service Benchmarks to Learn From the Hospitality Industry

(March 24, 2015)

Quality customer service is of utmost importance to the success of any business operating in the hospitality industry. Popular hotel brands in the business have set a benchmark in the industry and defined customer service standards for competitors. The hospitality industry has invaluable lessons to offer for businesses in other industries when it comes to … Continue reading 5 Service Benchmarks to Learn From the Hospitality Industry

Five Amazing Ways to Thank and Appreciate Your Customers

(March 23, 2015)

Customers are the most valuable asset for any business. While you look forward to creating a strong bond with them, the first step is to thank and appreciate them. Instead of using the conventional, predictable ways of thanking the customers, go the extra mile and make the experience memorable for them. A great gesture from … Continue reading Five Amazing Ways to Thank and Appreciate Your Customers

Issuance of Driving License Via Smart App in UAE to Offer Customer Convenience

(March 23, 2015)

In a bid to enhance customer service experience, the Ministry of Interior in UAE has streamlined the procedure for issuing driving license. The newly launched driving license issuance service can be accessed through the Ministry of Interior’s app, UAE MoI. After the applicants have passed their driving tests through the federal traffic and registration system, … Continue reading Issuance of Driving License Via Smart App in UAE to Offer Customer Convenience