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Gulf Air Introduces New Loyalty Program Card for Customers

(April 2, 2015)

Black Falconflyer card members to enjoy the most elite flying experience with Gulf Air. Gulf Air, Bahrain’s national carrier has announced the launch of its new loyalty program card. Falconflyer loyalty program card members will be receiving new benefits and premium customer service. The new program is an extension to the already existing loyalty programs … Continue reading Gulf Air Introduces New Loyalty Program Card for Customers

4 Tips to Improve Customer Service by Embracing a Holistic Approach

(April 2, 2015)

Studies have revealed that customer satisfaction is a precursor to both customer loyalty and customer retention. Since loyal customers tend to not only do business with a particular company that they look up to and love, they promise the company profits and dedicated following. As a result organizations today are employing more resources to improve … Continue reading 4 Tips to Improve Customer Service by Embracing a Holistic Approach

Dubai Courts Launches 80 New ‘Smart Services’ for Achieving Customer Satisfaction

(April 1, 2015)

In a press conference during the three-day Dubai Government Achievements Exhibition, Dubai Courts announced the launch of 80 new smart services which will help in improving customer experience. The services are designed to enable provision of judiciary services with added value to achieve customer satisfaction and welfare of community. The launch of new services reflects … Continue reading Dubai Courts Launches 80 New ‘Smart Services’ for Achieving Customer Satisfaction

Customer Experience and Organizational Culture – The Missing Link

(April 1, 2015)

The way an organization chooses to be thought of by its own employees, customers and the world at large makes its culture. The culture of a company forms an integral part of the overall customer experience management. Here are some important organizational culture considerations which can directly contribute to improved customer experience. Communicate To All … Continue reading Customer Experience and Organizational Culture – The Missing Link

4G Car Wi-Fi Introduced by VIVA for Customers in Bahrain

(March 31, 2015)

VIVA’s broadband car Wi-Fi LTE technology being offered to customers with one-year subscription having 60 GB data. VIVA, a leading telecommunication company in collaboration with Y.K. Almoayyed & Sons’ has launched Bahrain’s first high-speed 4G Car-Fi broadband technology. Customers purchasing new cars from the exclusive Nissan and Infinti dealer, Y.K. Almoayyed & Sons’ will be … Continue reading 4G Car Wi-Fi Introduced by VIVA for Customers in Bahrain