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Royal Jordanian and Zain Collaborate to Enhance Customer Experience

(April 14, 2015)

Royal Jordanian and Zain signed an agreement to collaborate and develop a mutual framework to enhance the services offered to customers of both organizations. Zain will provide its services to RJ passengers which include Wi-Fi internet facility and advance payment solutions. Provision of high quality communication service will enhance customer service experience for RJ passengers … Continue reading Royal Jordanian and Zain Collaborate to Enhance Customer Experience

How Focus Groups Can Help Redefine Customer Experience

(April 14, 2015)

An important aspect for any company is to find out the current needs and wants of customers in a particular market. Companies around the world allocate millions of dollars for market research since it is paramount to creating a customer-centric product or service. The competitive environment of today’s global market has promoted the notion that … Continue reading How Focus Groups Can Help Redefine Customer Experience

Ooredoo Introduces ‘Email Everywhere’ Service for Customers

(April 13, 2015)

Ooredoo launches a new first of its kind Email service for its business mobile customers. Email Everywhere – Global (EEG) package will allow users to send and receive office emails and WhatsApp messages when they are roaming anywhere in the world. The service will be available in all regions where Ooredoo has a roaming agreement … Continue reading Ooredoo Introduces ‘Email Everywhere’ Service for Customers

Zain Bahrain Introduces the ‘Dangerous Prepaid’ Package for Customers

(April 10, 2015)

Customers of Zain Bahrain can now enjoy free calls to Batelco, VIVA, Zain as well as unlimited 4G data for only at a charge of BD1 weekly. Zain Bahrain, one of the leading operators in the Kingdom has introduced a recent prepaid package, which is called the ‘dangerous prepaid’, and adds to the offerings provided … Continue reading Zain Bahrain Introduces the ‘Dangerous Prepaid’ Package for Customers

Instant Savings Service Launched by National Bonds for Customers in UAE

(April 9, 2015)

‘Sukuk Express’ enables customers to deposit up to AED 20,000 daily in their National Bonds accounts through self-service machines. National Bonds Corporation, a UAE based Shari’ah-compliant savings and investments company, with the introduction of ‘Sukuk Express’ will permit customers to deposit up to AED 20,000 daily in their National Bonds accounts. The deposits can be … Continue reading Instant Savings Service Launched by National Bonds for Customers in UAE