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Emirates Post Group Transforms All Services to Online Platforms for Customer Convenience

(May 4, 2015)

Emirates Post Group has successfully completed its project to transform all its services to online platforms. According to EPG, this initiative has received positive response from customers in the form of exceptional satisfaction levels of around 94%. It has also been revealed that online services recorded traffic of more than 1.2 million users per month. … Continue reading Emirates Post Group Transforms All Services to Online Platforms for Customer Convenience

RTA Transforms All Customer Services into Smart Services

(April 30, 2015)

H.E. Mattar Al Tayer, Chairman of the Board and Executive Director of the Roads and Transport Authority (RTA), in an announcement revealed that RTA has successfully converted about 173 services into smart services. These services can be assessed through all major mobile platforms including Android, Apple, Blackberry, and Windows. The initiative is part of a … Continue reading RTA Transforms All Customer Services into Smart Services

In Focus: Gulf Air

(April 30, 2015)

Kavita S. Al Jassim, Head of Gulf Air’s Customer Experience speaks about the airline’s holistic approach in providing an exceptional passenger experience through round-the-clock customer support services, luxurious airport lounges, a well-established loyalty and rewards program, and a taste of traditional Arabian hospitality.

Customer Service Centre Reopened by Empower in JBR Dubai

(April 29, 2015)

The new customer service centre aims to serve a large number of people and enhance customer service experience. Empower announced the reopening of its Jumeirah Beach Residence (JBR) customer service centre in Dubai. The company has established itself as one of the leading district cooling services provider. The new customer service centre will cater to … Continue reading Customer Service Centre Reopened by Empower in JBR Dubai

Tips to Effectively Reduce Stress for Your Customer Service Staff

(April 28, 2015)

Customer Service Representatives are responsible for directly dealing with customers, which puts them in the line of fire for the customers’ fury and annoyance at a product or service failure. It is the CSR’s job to pacify the customer and provide effective solutions. In order to do the job successfully, it is important to manage … Continue reading Tips to Effectively Reduce Stress for Your Customer Service Staff