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Emirates ID Relocates Customer Service Centre in Al Ain

(May 21, 2015)

The Al Quaa Customer Service Centre at the Al Ain Municipality building has been shifted to the Emirates Post central building in the same region. Emirates ID instructed all its customers to visit the new customer center for future requests and services. The center offers various services like enrollment of newborns in the population register … Continue reading Emirates ID Relocates Customer Service Centre in Al Ain

5 Essentials for Improving Retail Store Experience for Customers

(May 20, 2015)

While the popular belief is that in-store shopping is coming to an end, the truth could not be more different. There is no doubt that online shopping is gaining immense popularity with consumers since it offers them convenience. However, many people still prefer visiting a store and seeing a product physically before making a purchase … Continue reading 5 Essentials for Improving Retail Store Experience for Customers

HSBC Bank Oman Introduces Innovative Digital Services for Better Customer Experience

(May 20, 2015)

Entertainer Mobile App launched in an attempt to increase HSBC Bank’s digital presence. HSBC Bank Oman S.A.O.G. announced the launch of its Entertainer Mobile App in a bid to offer complete digital banking solutions. The new app will add to the already existing diverse portfolio of digital services. The new initiative is being introduced in … Continue reading HSBC Bank Oman Introduces Innovative Digital Services for Better Customer Experience

4 Tips for Enhancing Self Service Experience for Customers

(May 19, 2015)

Nowadays, customers are pressed for time. Hectic work schedules and household tasks barely leaves them with any time. This, in turn has increased their dependence on technology to expedite tasks for them. Smartphones, social media, mapping apps etc. have become their favourite tools which adds to their convenience. With these tools, customers can perform several … Continue reading 4 Tips for Enhancing Self Service Experience for Customers

RTA Revamps Contact Centre for Better Customer Experience

(May 19, 2015)

Multi-channel centre promises to positively impact ‘Happiness Index’ by offering diverse engagement tools. The Roads and Transport Authority (RTA) in an announcement revealed the completion of its contact center upgrading in collaboration with Avaya. The new centre is in line with RTA’s vision of delivering excellence in customer experience. The service center upgrade is in … Continue reading RTA Revamps Contact Centre for Better Customer Experience