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A Look at Reasons for Customer Frustration

(November 30, 2015)

While many businesses endeavor to make the experience delightful for customers by offering low price or frequent discounts, they still end up having customers who are unhappy and have complaints. What are the missing elements of customer service that lead to customers feeling frustrated? The reasons for frustration are many; having an unresponsive attitude, delayed … Continue reading A Look at Reasons for Customer Frustration

Devising Questions for Interactive Customer Feedback

(November 25, 2015)

In order to provide exemplary customer service, it is vital to get actionable feedback from customers. However, gathering feedback can turn out to be a difficult endeavor for businesses, since customers are not interested in answering boring and lengthy questions that take too much time to answer. The most conventional questions such as “Are you … Continue reading Devising Questions for Interactive Customer Feedback

DEWA Launches Takamul Service for Customer Convenience

(November 25, 2015)

The Dubai Electricity and Water Authority (DEWA), in collaboration with the Dubai Land Department (DLD) has introduced an initiative called ‘Takamul”, which provides convenience to customers by allowing immediate opening of accounts with DEWA.

4 Basics for Delivering Great Customer Service

(November 23, 2015)

Customers are the essence of every business. Keeping this in mind, companies should endeavor to provide them with quality customer service because failing to do so is an open invitation for the competition to win them over. It is important to put the needs of customers ahead of everything else by delivering great customer experience. … Continue reading 4 Basics for Delivering Great Customer Service

Dubai Islamic Bank Introduces “Virtual Branch” to train employees for delivering better customer experience

(November 18, 2015)

By creating a ‘real world’ training environment, branch employees will learn to use the bank’s systems efficiently in order to provide better customer service.