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4 Ways to Streamline Customer Complaint Management

(July 29, 2015)

There are several scenarios where customer complaints can occur. A customer might not be happy with a product or service, there might be a delay in the delivery of an item or the customer might have had the wrong product delivered. Identification of the problem and effective resolution which satisfies the customer is part of … Continue reading 4 Ways to Streamline Customer Complaint Management

How Understanding Consumer Behavior Can Help Improve Service

(July 28, 2015)

The field of consumer behavior has been extensively explored, studied and analyzed to gain insights into what customers want and how they will act while they make purchases and interact with various businesses. Consumer behavior takes into account various stages of the buying process including, research, inquiry, drawing parallels with competing products/services, negotiating and finally … Continue reading How Understanding Consumer Behavior Can Help Improve Service

RTA Offers 50 Percent Discount on Issuance of NOL Cards to Customers

(July 28, 2015)

The Road and Transport Authority (RTA) in Dubai has announced a 50 percent discount on issuance of NOL cards. The aim behind the move is to enhance commuter satisfaction and attract more customers. NOL cards enable travellers to pay for different types of public transport such as bus, tram, metro and marine taxi in Dubai. According … Continue reading RTA Offers 50 Percent Discount on Issuance of NOL Cards to Customers

How to Build a Lasting Relationship with Customers by Valuing Their Time

(July 27, 2015)

Do you want a strong and lifelong relationship with your customers? Are you striving hard to earn brand loyalty? An important factor for winning the trust of customers is respecting their time. Customers these days are weary of customer service wait time, waiting to get served, waiting to get their complaints registered, waiting to get … Continue reading How to Build a Lasting Relationship with Customers by Valuing Their Time

Dubai Hospital to Offer Same-Day Appointment System for Patients

(July 24, 2015)

Dubai Hospital which is run by the Dubai Health Authority has announced that it will start an advanced appointment scheduling system for patients who are suffering from chronic illnesses. According to the CEO of Dubai Hospital, Dr Abdulrehman Al Jassmi, the scheduling system will enable the hospital to provide same-day appointments to chronic care patients … Continue reading Dubai Hospital to Offer Same-Day Appointment System for Patients