Abu Dhabi International Airport has opened a new transfer passenger screening facility at Terminal 3. This new facility is the authority’s continued commitment to the Capacity Enhancement Program (CEP). The program was first launched back in 2010. The airport has a target to increase its passenger handling capacity from 16 million passengers to 18 million … Continue reading Abu Dhabi International Airport Adds New “Passenger Screening Facility”
Usman Ghani (May 22, 2014)
Customers will soon be able to enjoy their flights with the luxury of private bedrooms. Emirates Airline has announced its plan of offering customers with bedrooms on the plane, matching the recent plan of Etihad to provide private suites and apartments. The “bedroom concept” will be similar to rooms in hotels or yachts and will … Continue reading Emirates Airline to Offer Customers’ Bedrooms Onboard
Usman Ghani (May 21, 2014)
Every business strives for a ‘zero-error’ service. The obsession for doing it right the first time causes businesses to overlook the need and importance of creating a service recovery plan. The question is; what do you do when things go wrong? Do you close your eyes and pray for the problem to go away? Do … Continue reading A Manager’s Guide to Service Recovery
Dubai to have eco-friendly smart city with housing areas and an electronic train connecting to the Metro. Dubai Municipality has publicized its initiative of building a “Desert Rose”, which will be a smart city, in the shape of a desert flower. They have been granted permission to go ahead by His Highness Sheikh Mohammed bin … Continue reading Dubai Municipality to Build Smart City With Air-Condition For Pedestrians
Emirates NBD announced the launch of “Tablet Banking Service”. The bank has pioneered the service in the Middle East region. This new service will help Relationship Managers better interact with customers. The technology will make information of customers easily accessible for Wealth Management Advisors and Priority Banking RM’s via a secure banking interface. The managers … Continue reading Tablet Banking Service in UAE Launched by Emirates NBD
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