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The Secrets to Successful Customer Service Calls?

(July 22, 2014)

As businesses around the world aim to develop effective customer relationships, the quality of a customer service call plays an increasingly important role in winning customer loyalty. A research carried out by Verint an analytical software supplier, across six countries concluded that only 22% of consumers were ready to accept poor customer service, in exchange … Continue reading The Secrets to Successful Customer Service Calls?

Customers of Du to Enjoy Google Apps Services

(July 21, 2014)

Customers of Du Telecom will now be able to manage all their Google related Apps, for example, Gmail, Calendar and Hangouts through a single unified account. Customers of Du will be able to avail this service via du’s home service package, allowing them to pay for it in the regular monthly bill, without going through … Continue reading Customers of Du to Enjoy Google Apps Services

Dubai to Have Disability-Friendly Parks by 2016

(July 21, 2014)

A new initiative to create Disability-Friendly Parks has been announced by Dubai Municipality, to be completed by 2016. The municipality aims to make the emirate friendlier for people with disabilities. All parks built will have 20% of area accessible to people with blindness, wheelchairs, and other physical disabilities. The municipality will start working on the … Continue reading Dubai to Have Disability-Friendly Parks by 2016

Bahrain Duty Free Upgrades Its Customer Service

(July 21, 2014)

Customers will now be updated about their shipment via three text messages, confirming their order etc. Bahrain Duty Free has recently re-launched their shop & collect facility, with an upgrade for customers at Bahrain International Airport. The duty free shop now offers better customer service, by decreasing the shipment processing time and improving the overall … Continue reading Bahrain Duty Free Upgrades Its Customer Service

Learning from the Best to Improve Your CEM

(July 21, 2014)

What is CEM? Customer Experience Management (CEM) is a process of managing all the interactions that a customer has with the company across various channels. There are a lot of things that build up the customer experience delivered by your company. It is the more holistic aspect of B2C interactions, creating and managing each experience … Continue reading Learning from the Best to Improve Your CEM