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Launch of ‘ID Smart Services’: Renew ID Card in Two Minutes Via Smart Phone App

(December 12, 2013)

Emirates Identity Authority has recently launched a new initiative to facilitate citizens in their national identity card renewal process. This latest service would be available to all Emirati citizens during the first quarter of year 2014. Under this scheme, citizens ID card renewal process would be fast, efficient and timesaving, enhancing the level of customer … Continue reading Launch of ‘ID Smart Services’: Renew ID Card in Two Minutes Via Smart Phone App

Technology Mania – A Prospective Global Trend Of Adopting Optimized Customer Service Practices & Innovative Strategies

(December 12, 2013)

We are living in an instinctively social and collaborative world, where the speed of change has accelerated to the point that consumer preferences seem to change overnight. It doesn’t matter what business you have opted, or how stronger your financial market position is, if your business is not aiming at customer’s interests, then you have … Continue reading Technology Mania – A Prospective Global Trend Of Adopting Optimized Customer Service Practices & Innovative Strategies

DIFC Courts Continues With Legal Excellence as Three Judges Swear In

(December 11, 2013)

His highness Sheikh Maktoum Bin Mohammed Bin Rashid Al Maktoum, deputy ruler of Dubai, chairman of dubai judicial council and president of the Dubai International Financial Centre (DIFC), swore three judges in at the middle east’s first international conference on court excellence. The aim here is to enhance the commercial and jurisprudence expertise of DIFC … Continue reading DIFC Courts Continues With Legal Excellence as Three Judges Swear In

Etisalat Bestowed With 2013 CommsMea Award for Best Overall Operator

(December 11, 2013)

The recognized telecom operator in the Middle East and Africa, Etisalat has won the award for best overall operator of the year at CommsMea awards 2013, whereas the criteria for distinction included business growth, innovation, financials and the quality of services. Etisalat CEO, Saleh Al Abdooli, said, “Etisalat has always been at the forefront of … Continue reading Etisalat Bestowed With 2013 CommsMea Award for Best Overall Operator

Telecom Sector Re-Invention: Adopting ICT & Customer-Centric Approach

(December 11, 2013)

With a growing market and increasing competition, service quality has become an important means of differentiation and path to achieve business success. To accomplish the same, UAE telecom enterprises are swiftly adapting to new technological imperatives and are becoming more customer-centric, focusing on customer needs rather than product features. For instance, telecom providers have moved … Continue reading Telecom Sector Re-Invention: Adopting ICT & Customer-Centric Approach