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Imminent Plans of Clinical Affiliation Set to Reform SEHA’s Pediatric Services

(December 26, 2013)

Many representatives from global hospitals, particularly the centres of excellence in paediatrics, have been called upon by the Abu Dhabi health services company (SEHA) for a meeting. The aim would be to acquaint them with SEHA’s requirements for the strategic clinical affiliation with acknowledged paediatric service providers and thus enhance the delivery of paediatric services … Continue reading Imminent Plans of Clinical Affiliation Set to Reform SEHA’s Pediatric Services

Is Your Company Paying Enough Attention To Customer Experience?

(December 26, 2013)

Multiple times, companies end up getting distracted in the fluff of the service and forget to understand the basics of customer service or the small and simple steps that make the actual impact. CUSTOMER EXPERIENCE AMBIGUITY Large multinational firms and businesses usually end up in the whirlpool of wanting to please customers and win their … Continue reading Is Your Company Paying Enough Attention To Customer Experience?

Lessons from Nordstrom’s Customer Service Playbook (Part 1)

(December 25, 2013)

It’s been more than a century since America’s retail giant, Nordstrom, had been founded but the company’s customer service is still a thing of marvel for people. The mere watchword of the company becomes quite evident when Nordstrom himself says, “How people define customer service — that is where the battle will continue to be … Continue reading Lessons from Nordstrom’s Customer Service Playbook (Part 1)

200 Customer Relations Assistants Employed By Dubai Health Authority at the Hospitals

(December 24, 2013)

With recruitment of 200 customer relations assistants by Dubai health authority, flustered patients at Dubai’s hospitals and health centres now have help available at their beck and call. These special helpers will be assisting patients at four hospitals and 14 primary health clinics and medical fitness centres. Besides, a dress code has been specified for … Continue reading 200 Customer Relations Assistants Employed By Dubai Health Authority at the Hospitals

Abu Dhabi Department of Transport to Launch Automated Fare Collection System

(December 24, 2013)

The new system gives citizens a relief from standing in long queues, while entering or exiting the bus. The automated fare collection system ‘Hafilat’ would be helpful to create more convenient customer experience of traveling in public transport. With the help of Hafilat cards, citizens would be able to avail different facilities like easy payments … Continue reading Abu Dhabi Department of Transport to Launch Automated Fare Collection System