Social Media is a powerful marketing tool, but did you know it is also an equally effective customer service tool? Usually referred to as ‘social care’, successful companies regularly monitor their various social channels for complaints, comments and suggestions from their customers.
Our one-day immersion into Customer Service for Social Media will explore the use of social media for providing optimal customer service. Our experienced trainers will guide participants in how to refine existing ‘social care’ practices while also scaling up the customer service capacity of the responsible teams. This multi-channel social media training will cover the use of the following platforms: Facebook, LinkedIn, Twitter, Instagram, Snapchat, YouTube and blogs. This workshop comprises of a mixture of trainer-led presentations, individual exercises and game-based learning activities.
Develop strong customer engagement through smart social media practices.
This workshop empowers you with the ability to
At the completion of the Customer Service for Social Media Workshop, participants will be able to:
Deliver exactly the type of support that social customers are seeking
Be proactive while managing customers’ demands
Lead with empathy while interacting with customers via social media channels
Bolster their brand’s presence on social media for B2B and B2C purposes
This course is ideal for those looking to upgrade their existing social media customer service approach or to develop a brand-new digital customer servicing strategy. It is particularly beneficial for professionals working in customer service, customer engagement, marketing, public relations and e-commerce.
IDEAL NUMBER OF PARTICIPANTS