Emirates NBD announced the launch of its mobile cheque deposit facility, which offers customers the convenience of depositing their cheques via its mobile banking app. The latest initiative is an extension to the wide array of digital banking services offered by the bank. Customers simply have to capture the image of the cheque and upload it on the mobile app. With these simple steps, the cheque will be deposited without actually having to visit the branch and wait in queues.
Additionally, Emirates NBD has also introduced the ‘Mobile Queuing Ticket’ service, which will allow customers to get a queuing ticket for their branch transactions via the mobile app before actually arriving at the branch. This will help customers save time, as waiting time would be considerably reduced.
The new mobile banking app has been launched with the aim to streamline and optimize various banking services. Both the initiatives of ‘Mobile Cheque Deposit’ and ‘Mobile Queuing Ticket’ via mobile banking app will enhance customer experience.
Suvo Sarkar, General Manager – Retail Banking and Wealth Management, Emirates NBD highlighted that the Multichannel Transformation programme by the bank aims to focus on more digital services in the future. He expressed hope that the introduction of the Mobile Cheque Deposit service through the app will add to customer convenience since it simplifies the process.
Ali Sajwani, Chief Information Officer, Emirates NBD, said that Emirates NBD Group has always focused on technological innovation. The company has invested heavily in developing new technologies including self-service digital-only products, which has been a popular service for customers. Moreover, the bank also introduced an Interactive Teller Machine, electronic subscription platform for IPOs, and enhanced touch-screen interface for ATM’s. He assured that the bank will continue to invest in new technologies to facilitate Retail Banking’s Multichannel Transformation. This will not only increase efficiency, but will also add value to the overall customer experience.