ABOUT THE WORKSHOP

With most of us spending more time interacting with screens than in face-to-face conversations, it’s no surprise that people often misunderstand each other. Fortunately, interpersonal skills, meaning the ability to effectively communicate with another individual, can be enhanced with interactive training sessions.

An effective communicator with strong interpersonal skills will be able to anticipate and handle the needs of a customer or client with ease. Organizations prize employees that exhibit excellent interpersonal skills, especially those in a customer-facing role. This Interpersonal Skills Workshop follows an experiential training format. Participants will sharpen their core interpersonal skills to provide a seamless customer experience.

OBJECTIVE

Develop interpersonal skills to boost performance in a customer-facing role.

INTERPERSONAL SKILLS

Benefits

This workshop empowers you with the ability to

  • ERROR-FREE DIALOGUE

    ERROR-FREE DIALOGUE

    Avoid common communication mistakes

  • ESTABLISH RAPPORT

    ESTABLISH RAPPORT

    Build lifelong relationships while networking

  • ACTIVATE EMPATHY

    ACTIVATE EMPATHY

    Understand other people’s communication styles

  • TACTFUL DELIVERY

    TACTFUL DELIVERY

    Share critical information with discretion

At the end of the Interpersonal Skills Workshop, participants will be able to do the following:

  • Sharpen core interpersonal skills such as verbal, non-verbal and written communication, listening, tact, empathy and assertiveness

  • Understand client’s needs with more clarity

  • Deal effectively with customers over the phone, on chat or face-to-face

  • Resolve potential conflicts with diplomacy

  • Maintain positive relationships with customers and colleagues

WHO SHOULD PARTICIPATE?

This workshop is designed for participants looking to acquire the interpersonal and communication skills necessary to ensure a positive customer experience.

IDEAL NUMBER OF PARTICIPANTS

10 to 20 participants

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