ABOUT THE WORKSHOP

We all have a skill or two that we excel at, especially in the professional environment. It can be public speaking, research or financial modeling. However, have you ever considered how your customer service skills measure up?

Every single employee is professionally responsible for their part in providing exemplary customer experience. A customer-centric culture empowers staff to go beyond the ordinary to provide completely personalized, quality customer service. Companies where employees impart amazing customer support are rewarded with positive feedback, repeat business and ongoing referrals from satisfied clients.

This Customer Service 101 Workshop helps participants adopt a customer-centric attitude to better satisfy customers’ complaints, comments and concerns.

OBJECTIVE

To improve the participant’s existing communication, organizational, listening and problem-solving skills for the purpose of providing superior customer service.

CUSTOMER SERVICE 101

Benefits

This workshop empowers you with the ability to

  • EMBRACING EMPATHY

    EMBRACING EMPATHY

    Results in positive customer experiences

  • CUSTOMER-CENTRIC APPROACH

    CUSTOMER-CENTRIC APPROACH

    Champion a customer-first culture with success

  • CALM DEMEANOR

    CALM DEMEANOR

    Being patient in high-pressure situations

  • NUMBER ONE CHOICE

    NUMBER ONE CHOICE

    Customer loyalty leads to repeat business

On completion of Customer Service 101 Workshop, participants will be able to do the following:

  • Define and breakdown customer service and industry-relevant expectations

  • Practice empathy, problem-solving and listening skills while interacting with customers

  • Satisfy customer complaints, concerns and queries with efficiency

  • Effectively communicate with customers according to company policies

  • Take ownership of their role in the organization’s customer support ecosystem

WHO SHOULD PARTICIPATE?

This workshop is ideal for all professionals looking to improve their customer service skills, whether they are dealing with external or internal customers.

IDEAL NUMBER OF PARTICIPANTS

10 to 20 participants

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