Social media can be a powerful tool when used for enhancing customer service. View this infographic to see the impact of social media on customer service.
Download NowBeing unable to resolve an issue at first contact, 65 % of customers felt extremely agitated when their issue was not solved on initial contact.
Download NowThere will be approximately 2.2 billion users worldwide by 2016. Customers now expect 24/7 service.
Download Now0 percent of a company’s revenues are generated by 20 percent of their existing customers.
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