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Why is Customer Service the Crux of Health Care Industry?

Usman Ghani (November 5, 2013)

Why is Customer Service the Crux of Health Care Industry? Customer service has become one of the greatest priorities of business owners nowadays, in terms of having increased business productivity, better reputation, and higher customer loyalty and commitment towards organization. Providing outstanding customer service is a prerequisite for building customer’s trust in a business and … Continue reading Why is Customer Service the Crux of Health Care Industry?

Is the Education Sector of UAE Serving Its Customers Well? Part 2

Usman Ghani (November 1, 2013)

There are many factors that are leading the government as well as the private sector to come up with reforms and measures that lead to an improvement of the education industry of UAE. The UAE industry as we can see is facing great diversity in the education industry, with unemployment rates going up especially for … Continue reading Is the Education Sector of UAE Serving Its Customers Well? Part 2

Is the Education Sector of UAE Serving Its Customers Well?

Usman Ghani (October 28, 2013)

UAE is currently working very hard and trying to come up with reforms and measures to improve the standards of its educations sector and serve its customers well. The question remains whether UAE is giving enough attention to the needs of improving the education sector and providing the customer’s value for the investment they are … Continue reading Is the Education Sector of UAE Serving Its Customers Well?

Mobility Management in Public Transportation: Stringing it Together For The Public – Part 2

Usman Ghani (October 23, 2013)

Continuing with the argument as to how difference in management’s and public’s perspectives can lead to poor customer experiences, here are a few more customer experiences to quote. IS IT MANAGEMENT’S INABILITY TO HANDLE LOAD FACTOR OR ITS JUST OVERCROWDING? Overcrowding in public transit systems has become a daily life fact almost all around the … Continue reading Mobility Management in Public Transportation: Stringing it Together For The Public – Part 2

Mobility Management in Public Transportation: Stringing it Together For the Public – Part 1

Usman Ghani (October 11, 2013)

It is believed that sound public transportation service signifies a progressive economy. While some of us drive personal automobiles, others largely rely on the use of public transport as a means of travel. Helping commuters, students, senior citizens, persons with disabilities or foreigners move conveniently at fairly reasonable fares, public transportation has a number of … Continue reading Mobility Management in Public Transportation: Stringing it Together For the Public – Part 1

Has the Customer Started to Drive Businesses for Change?

Usman Ghani (October 8, 2013)

The constant pressure on employees to improve customer service by organizations shouldn’t be underestimated, and should be given its deserved value. The times have changed from when customer service was limited to an operator on the other end, or walking to the franchise to fill in a form. 2013 is about powerful customers who flood … Continue reading Has the Customer Started to Drive Businesses for Change?

A Foolproof Plan for Becoming a Customer’s Favorite Airline

Usman Ghani (October 4, 2013)

Worldwide inflation has led companies to cut costs and eliminate expenditure on providing extra services to its consumers. In such times when financial budgets are difficult to manage, the secret to successful customer service is getting the basics right. Many companies in the process of providing something extra neglect the core fundamentals of customer service … Continue reading A Foolproof Plan for Becoming a Customer’s Favorite Airline

Motivating Companies Through Consumer Review Scoreboard

Usman Ghani (October 1, 2013)

Customers all over the world have started to connect and share information about services through one platform, which is by giving reviews on the social media. This has brought a wind of change to the way consumers now shop and perceive the quality of a product, by going online and reading what others have to … Continue reading Motivating Companies Through Consumer Review Scoreboard

Good Complaint Management, the Need of the Hour in the UAE – Part 2

Usman Ghani (September 26, 2013)

Complainer Typology: The Psychological Dimension Today, customers’ expectations of services are changing because of many elements, social and technological factors being the most significant ones. This is exactly why people have become less tolerant of bad service and more vocal about venting their grievances. Nevertheless, ‘understanding the complaining customers’ typology can certainly help companies interpret … Continue reading Good Complaint Management, the Need of the Hour in the UAE – Part 2

Good Complaint Management, the Need of the Hour in the UAE – Part 1

Usman Ghani (September 24, 2013)

Even hell has no plague like the one brought about by complaining customers. The fiery rhetoric may seem like an overstatement at first, however, facts do prove otherwise. Redressing customers’ grievances has not always been easy for the companies. No matter how hard they try to be perfect, a small segment of customer base is … Continue reading Good Complaint Management, the Need of the Hour in the UAE – Part 1