Will 2019 finally be the year that we exclusively converse with robots rather than humans at the customer care counter? While this may not be the case across all industries, technology’s impact on customer service is hard-to-ignore.
Read MoreWhen employees hear the word ‘training’, they usually associate it with it being a formal theory-based session.
Read MoreThe modern consumer is firmly in the driving seat, especially when it comes to purchasing products and services.
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