Author

The Golden Standard: Fresh Ideas in the Training Industry

(July 23, 2019)

Authors:- Mariam Shoaib & Hira Sarfaraz. An ice-breaker here and a guided walk-through of best practices there – there is a real risk of corporate training sessions becoming predictable and unproductive. While the management may be comfortable investing in familiar training formats, their effectiveness depends on the participants’ level of engagement. If the target group … Continue reading The Golden Standard: Fresh Ideas in the Training Industry

Why Repeat Training Produces Better Results

(July 16, 2019)

Back in 1885, a German psychologist named Hermann Ebbinghaus founded the now-famous “Forgetting Curve” while conducting experimental research on memory. The curve summarizes the learning journey of every individual; a closer study shows how it highlights the importance of repetition. Do you remember your first bike ride? Initially, the emphasis was on learning the basic … Continue reading Why Repeat Training Produces Better Results

The Power of Experiential Learning

(July 3, 2019)

The foundation of experiential learning is based upon an educational philosophy termed Constructivism. According to Constructivism, a learner’s knowledge is developed ‘on-the-spot’ by experiencing concepts, theories, and things in-person.  An essential aspect of Constructivism involves the learner reflecting on the newly ‘constructed’ knowledge. They may even compare, contrast, or debate the differences between this relatively … Continue reading The Power of Experiential Learning

SHARED SERVICES & OUTSOURCING FORUM MIDDLE EAST

(May 13, 2019)

http://www.customerservice.ae/Shared-Services-Outsourcing-Forum-Middle-East

A+ Customer Service: Does Your Brand Make the Grade?

(June 17, 2019)

A smiley emoticon, a ‘thumbs-up’ like, or a multi-paragraph positive review on a third-party website – satisfied customers are the hallmark of a successful business. With an increasingly competitive marketplace, simply being friendly with clients is hardly ever enough. As a brand, your organisation must consistently demonstrate superior service quality across all customer touchpoints. This … Continue reading A+ Customer Service: Does Your Brand Make the Grade?