Author

In Focus: The Ritz-Carlton Shenzhen

(December 3, 2019)

Customer Experience & You: 3 Steps to Better Service

(November 1, 2019)

No matter the industry, all companies must win the customer’s favor to secure their repeat business. This critical moment often occurs after a purchase or service has taken place.  A number of challenges faced while striving for customer loyalty are directly connected to customer service quality. Whether an employee is having a bad day or … Continue reading Customer Experience & You: 3 Steps to Better Service

Why is Traditional Learning Phasing Out?

(September 9, 2019)

Traditional education has been around for, well, seems like forever. Jotting down notes while the teacher delivers a lecture is what we have grown accustomed to since primary school. Traditional learning or the “talk and chalk” method of imparting knowledge relies on the instructor taking charge of the entire learning experience. According to some educational … Continue reading Why is Traditional Learning Phasing Out?

What an Experiential Learning Instructor Looks Like

(August 20, 2019)

Learning is so much more than just memorizing facts and figures; it is the continuous process of converting information into actionable skills and a solid knowledge base. There are many different forms of knowledge and learning methodologies. Experiential knowledge is what we acquire by experiencing something on our own and then reflecting on it.  Break … Continue reading What an Experiential Learning Instructor Looks Like

Checklist for Selecting External Training Partners

(July 30, 2019)

In today’s knowledge-based world, an employee’s skillset can be pivotal to an organisations’ long-term success. A skilled workforce not only helps an organisation in generating revenue but also provides them with a competitive edge. An efficient workforce is the result of a short learning curve which is only possible through regularly-scheduled employee training and development … Continue reading Checklist for Selecting External Training Partners