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Boosting Your Game Plan with Empowered Frontline Staff

(May 19, 2014)

Time is money. Don’t waste the time of your precious customers by making them wait endlessly for getting an issue resolved, instead train your frontline staff to take matters in their own hands and resolve complaints on the spot. Empowering your frontline staff to make decisions and provide solutions, ensures happier customers, since waiting time … Continue reading Boosting Your Game Plan with Empowered Frontline Staff