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The Power of Experiential Learning

(July 3, 2019)

The foundation of experiential learning is based upon an educational philosophy termed Constructivism. According to Constructivism, a learner’s knowledge is developed ‘on-the-spot’ by experiencing concepts, theories, and things in-person.  An essential aspect of Constructivism involves the learner reflecting on the newly ‘constructed’ knowledge. They may even compare, contrast, or debate the differences between this relatively … Continue reading The Power of Experiential Learning

SHARED SERVICES & OUTSOURCING FORUM MIDDLE EAST

(May 13, 2019)

http://www.customerservice.ae/Shared-Services-Outsourcing-Forum-Middle-East

A+ Customer Service: Does Your Brand Make the Grade?

(June 17, 2019)

A smiley emoticon, a ‘thumbs-up’ like, or a multi-paragraph positive review on a third-party website – satisfied customers are the hallmark of a successful business. With an increasingly competitive marketplace, simply being friendly with clients is hardly ever enough. As a brand, your organisation must consistently demonstrate superior service quality across all customer touchpoints. This … Continue reading A+ Customer Service: Does Your Brand Make the Grade?

CustomerService.ae Set to Attend OPEX Week Middle East

(June 13, 2019)

June 13th, 2019 – Dubai, U.A.E – CustomerService.ae will be attending the OPEX Week Middle East: Business Transformation Leaders Summit from 16th to 18th June 2019, at The Address, Dubai Mall. The three-day event is set to deliver information and networking opportunities revolving around digital transformation. Learn the ways of the fast-paced work environment and … Continue reading CustomerService.ae Set to Attend OPEX Week Middle East

Fill the Gaps with Emotional Intelligence

(May 22, 2019)

There will be times when the biggest challenge is keeping your employees happily-engaged in the workplace. Misunderstandings can easily arise between colleagues, even when they are sitting right across from each other. Maintaining optimal communication within an organisation is often a manager’s primary task. Often the conflict arises when one is insistent on sticking to … Continue reading Fill the Gaps with Emotional Intelligence