Author

In focus: Novel Hotel City Center

(April 30, 2018)

Lee Day , Front Office Manager at Novel Hotel City Center in Abu Dhabi talks about the strategies in place to sustain customer service excellence while ensuring maximum guest satisfaction.

Keeping Your Customer Service Staff Motivated

(April 19, 2018)

It is simply inevitable. Some days you will stride into work with your head held high, armed with a cup of your favorite coffee and enthusiasm for the day ahead. On other days, it will take all your energy to just stay focused on the tasks at hand. Similarly, keeping one’s employees motivated, especially those … Continue reading Keeping Your Customer Service Staff Motivated

Do It Well, Do It Again: Establishing Replicable Models of Good Customer Service

(April 10, 2018)

A smiley on the receipt, your name on the coffee cup, or a complimentary biscotti with every latte – it is the little things that certain businesses consistently do that endears them to customers.  Strong, enduring customer-franchise relationships are built upon the foundation of reliable, replicable customer experiences – irrespective of the physical location. This … Continue reading Do It Well, Do It Again: Establishing Replicable Models of Good Customer Service

You’ve Got E-mail – Answering Customer Complaints Effectively

(April 2, 2018)

Customers have always been aware of the kind of customer support they are being provided, but now they also have platforms to discuss it on.  When complaints are poorly handled, customers will express their frustration over various channels such as social media and review sites. Take charge of the customer experience by regularly checking the … Continue reading You’ve Got E-mail – Answering Customer Complaints Effectively

In focus: Paris Gallery

(March 28, 2018)

Mohamad Jaber, Group Sales and Marketing Manager at Paris Gallery talks about maintaining premium service standards and the steps they are undertaking to enhance the online shopping experience for their digital customers, bringing it in-line with the services they offer at their outlets.