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In Focus: Aakash John, Head of Careem Call Center

(August 15, 2017)

In an interview with CustomerService.ae, Aakash talks about how one of UAE’s leading ride-hailing service, Careem is working towards enriching customers’ everyday lives by providing topnotch customer service.

In Focus: Zaal Mohamed Zaal, Chairman of Al Barari

(August 7, 2017)

Zaal Mohamed Zaal, Founder and Chairman of Al Barari, had a vision of making Al Barari the benchmark for sustainable luxury in the region.

4 Ways to Turn Customers into Brand Advocates

(July 28, 2017)

Are your customers truly passionate about your brand? Do they demonstrate zeal and loyalty for your products? For any business to gain loyalty, maintaining strong relationships with customers through various strategies and loyalty programs is vital. Similarly, product innovation and offering constant customer service excellence at every touch point are important steps for turning people … Continue reading 4 Ways to Turn Customers into Brand Advocates

4 Tips to Deal with Customer Complaints

(July 17, 2017)

Businesses should consider customer complaints as an important asset that can be used to improve their products and service. Whenever a complaint comes in, the best way to deal with it is to accept, take responsibility and take steps to fix the matter. Ensure a support strategy is in place to take care of customer … Continue reading 4 Tips to Deal with Customer Complaints

4 Indicators of Bad Customer Service

(July 7, 2017)

Is your business having trouble retaining customers? Are they moving away towards your competitors?  With so many available options, it has become harder to keep clients loyal. Offering excellent customer service is a fundamental factor to success in business. Constantly evaluating the service experience you offer at different customer touch points is important. No matter … Continue reading 4 Indicators of Bad Customer Service