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5 Emotions that are Essential for Building Customer Loyalty

(August 15, 2016)

Customer loyalty is more than just having repeat customers, it involves building a deep emotional connection with them so that they keep coming back to you. The relationship with your clients depends primarily on how you make them feel during a service experience. They are likely to develop affinity with a brand that caters to … Continue reading 5 Emotions that are Essential for Building Customer Loyalty

How Focusing on Work Ethics can Help Improve Customer Service

(August 12, 2016)

When a business ascertains that employees have a positive workplace environment and healthy relationships among each other as part of a motivating team, they will in turn offer better service to clients. Poor work ethics lead to halfhearted attempts at assisting clients, which eventually causes them frustration. Here are important aspects of good work ethics and … Continue reading How Focusing on Work Ethics can Help Improve Customer Service

Customer Service Through Instant Messaging

(August 10, 2016)

One of the emerging trends in customer service best practices include communication through instant messaging services such as Whatsapp, Facebook Messenger, Line and website-integrated live chat. Many companies including Nordstrom and Zalando have started actively interacting with their clients through instant messaging service. Instant messaging offers unprecedented levels of flexibility and easy communication. There has … Continue reading Customer Service Through Instant Messaging

Essentials of Personalizing Customer Service Experience

(August 8, 2016)

Technology has indeed enabled businesses to deliver service in a more efficient manner but without adding a personal touch to that experience, many customers will not be happy. So what are the factors that are vital for personalizing a service experience? Many customers still prefer talking to a real person who they can get in … Continue reading Essentials of Personalizing Customer Service Experience

Reasons Why You Should Always be Honest with Your Customers

(August 5, 2016)

Being honest and truthful helps create trust and build stronger relationships between companies and customers. Adapting to the idea of implementing honesty in your business organization, within and externally is a great customer service practice, and you will witness a more rewarding experience with your clients in terms of relationship building, satisfaction and loyalty. Here is … Continue reading Reasons Why You Should Always be Honest with Your Customers