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Factors to Consider While Building a Customer Experience Team

(August 26, 2016)

In order to deliver memorable service to your customers, you need to have a dedicated and competent customer experience team on board. How can such a team be created? The first step involves hiring the “right” people. While industry experience and knowledge is an essential criteria for customer service professionals, you should look for individuals who are … Continue reading Factors to Consider While Building a Customer Experience Team

How to Politely say ‘No’ to Your Customers

(August 24, 2016)

There often arises a situation where a customer demands for something that you either do not offer or cannot provide. In such a scenario, you are left with no option but to say ‘no’. As a customer service best practice, you should do it politely. It is hard to please every client and there will … Continue reading How to Politely say ‘No’ to Your Customers

Tips on Effectively Handling Challenging Customer Service Situations

(August 19, 2016)

Out of every few customer experiences that give you thumbs ups, one is bound to go out of hand, for many reasons. Taking measures to identify and control them makes good business sense and can save your business reputation and relationships with clients. In order to foresee and maintain a pre-established solution for these challenging … Continue reading Tips on Effectively Handling Challenging Customer Service Situations

How to Make Your Customer Surveys More Engaging

(August 17, 2016)

Knowing what customers want and what they prefer is essential for the growth and progress of any business. Surveys play a vital role in delivering this insight in quantifiable form. This sort of feedback enables you to assess what customers think about a certain product, service and your brand in general. If designed well and … Continue reading How to Make Your Customer Surveys More Engaging

TAAJEEL INAUGURATES HAPPINESS CENTRE

(August 16, 2016)

Taajeel has launched its first happiness centre, located opposite Deira City Centre Metro Station on Monday, 15th August with the core aim of becoming the first platform for making customers happy and ensuring a good customer service experience.