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In Focus: Thomas Fehlbier, Cluster General Manager, Banana Island Resort Doha

(October 5, 2016)

In an exclusive interview, Thomas Fehlbier, Cluster General Manager at the Banana Island Resort Doha by Anantara highlights the importance the resort places on employing trained and specialized Customer Service staff who are carefully selected to provide outstanding customer care.

Why Social Media should be used for Better Customer Experience

(September 30, 2016)

Social media has a broader potential for brand building and client satisfaction. While many businesses are using it for engaging prospects and content marketing, this platform can be effectively used for improving service experience. Customer service has evolved with the digital age and clients these days want instant responses and quick resolution to their issues. … Continue reading Why Social Media should be used for Better Customer Experience

In Focus: Samir Cherfan, Managing Director, Nissan, Middle East

(September 29, 2016)

Samir Cherfan, Managing Director at Nissan, Middle East speaks about Nissan’s dedication to ‘excellence in service’ through innovation and personalization at all stages of the Customer Journey.

Which Country Provides the Best Quality of Customer Service?

(September 27, 2016)

As I travel the globe, people ask me: which country is best at providing service? Which country has the world’s best service providers and the world’s best service culture? That’s a tough question to answer because it’s the wrong question. Quality of service is decided by the person being served, not the person providing the service. … Continue reading Which Country Provides the Best Quality of Customer Service?

How Online Booking Services are Enhancing Customer Experience

(September 23, 2016)

In the recent past, online booking and ticket reservation systems have experienced exponential growth across various industries. For instance, most people now book airline tickets and hotel rooms online before traveling. This trend is rapidly growing as businesses realize the convenience, cost effectiveness and efficiency it has to offer. Many companies are investing money to … Continue reading How Online Booking Services are Enhancing Customer Experience