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Emirates NBD has launched a new interactive teller machine (ITM) for the sole purpose of enhancing customer experience.

All businesses aim for expansion, precision, and getting things done the smart way. One of the key factors for achieving success in business is ensuring standardized training for the entire staff which enables them to perform better. Customer Service Staff should be well-versed in their professional duties, customer service related scenarios and how to respond … Continue reading Essentials of Customer Service Training Manuals

Creating a delightful customer experience depends on how well a business can meet the expectations of customers. If you are not serving your customers the way they expect, this means there are gaps and loopholes in your service that need to be filled. Identifying the lapses in your customer service by analyzing customer complaints and … Continue reading 5 Tips for Mending the Gaps in Your Customer Service