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4 Tips for Developing Lifelong Customer Relationships

(January 28, 2016)

The secret to sustainability, growth and success for a business lies in its relationship with customers. Clients are the most valuable asset of a company and several studies have shown that it costs much more to acquire a new customer than to retain an existing one. Therefore, focusing on building stronger relationships with your customers … Continue reading 4 Tips for Developing Lifelong Customer Relationships

How Gamifying Customer Service Can Benefit Your Business

(January 27, 2016)

Gamification is a concept that is based on the application of game techniques like point scoring and competition to motivate and engage participants. The concept is being ardently used by businesses to incentivize employees and customers for enhancing customer service experience. Customer service gamification is significantly helping businesses enhance customer engagement and brand loyalty. It … Continue reading How Gamifying Customer Service Can Benefit Your Business

CustomerService.ae Launches New Programs

(January 27, 2016)

CustomerService.ae has now launched a subdomain dedicated to DIY Training Games and Workshops. These DIY training games and workshops will help enhance essential skills required by those working in the customer service industry.

5th Annual Customer Experience Management in Telecoms

(January 27, 2016)

The 5th Annual Customer Experience Management in Telecoms, taking place from 10-13 April 2016 in Dubai, UAE, will showcase results-driven case studies from your peers in the telecoms industry.

In Focus: Armani Hotel

(January 27, 2016)

Spencer H. Wadama, General Manager at the Armani Hotel, talks about how the hotel is setting new standards in providing unmatched Customer experience with their ‘Lifestyle Manager’ concept through which every guest is assigned a dedicated staff member, catering to their needs and personalizing their stay.