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Measuring Customer Service Effectiveness

(February 17, 2016)

Offering quality customer service is an important factor for the success of any business. Being able to effectively measure customer service will enable companies to improve customer experience in the long-run. Assessing customer service acts as the stepping stone towards providing excellent customer experience on all fronts in a consistent manner and helps businesses fix … Continue reading Measuring Customer Service Effectiveness

5 Easy Ways to Develop Your Customer Experience Training Program

(February 16, 2016)

The success or failure of a business primarily depends on the kind of service experience delivered to customers. In order to enhance customer satisfaction and loyalty, you need to devise effective customer experience training programs for your employees. Without developing and improving the skills of your employees, you are not likely to make any difference … Continue reading 5 Easy Ways to Develop Your Customer Experience Training Program

In Focus: Tim Mow, General Manager, Yas Waterworld, Abu Dhabi

(February 16, 2016)

In an exclusive interview, Tim Mow, General Manager of Yas Waterworld, Abu Dhabi, highlights the waterpark’s customer-centric approach in providing the ultimate customer experience for its visitors across various touch points.

How to Train Your CSRs

(February 11, 2016)

The perfect employee is created, not recruited. Out of every opportunity that you get, taking it from a tentative feat to definitive success is your job! Same is the case with your employees. If you’re hiring people based on the criteria that has been set for your business and then immediately start expecting results, you’re … Continue reading How to Train Your CSRs

Creating a Culture of Customer-Centricity

(February 10, 2016)

In today’s business world, the balance of power has shifted towards customers, who now have a multitude of products and services to choose from, which must act as a cue for companies to embrace and promote a culture of customer-centricity. Ignoring the need to focus on being customer-centric can lead to tumbling sales and loss … Continue reading Creating a Culture of Customer-Centricity