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Technology and Innovation in Retail 2016

(March 9, 2016)

The world’s leading retail experts are coming to Technology and Innovation in Retail 2016 to share their insights.

5 Basic Tips for Frontline Staff to Deal with Irate Customers

(March 7, 2016)

Frontline staff encounter difficult customer service situations every day, the most challenging of which is handling irate customers. Some of these angry customers vent out their anger by yelling and threatening your frontline staff. In such critical situations, staying calm and setting things right can be a tough task. While dealing with angry customers in … Continue reading 5 Basic Tips for Frontline Staff to Deal with Irate Customers

The Essentials of a Perfect Customer Loyalty Program

(March 3, 2016)

What intrigues your customers? How can they be inspired to become loyal brand advocates who keep on purchasing from you? What will make them recommend you to others? These are some of the questions every thriving business should not only be able to answer but also accomplish. One way to do this is by having … Continue reading The Essentials of a Perfect Customer Loyalty Program

Customer Relationship Management Strategies in the Digital Age

(March 2, 2016)

Businesses strive to develop and maintain meaningful, long-term relationships with their customers in order to benefit from repeat sales and word-of-mouth marketing for the company and their products. Customer Relationship Management (CRM) is a fundamental aspect for delivering quality customer service. Customer relationship management is a technique widely used by businesses to analyze and interact … Continue reading Customer Relationship Management Strategies in the Digital Age

CustomerService.ae to conduct first of its kind Live Training Webinars

(March 1, 2016)

CustomerService.ae, GCC’s leading customer service portal, will conduct a series of live webinars to help trainers hone their skills and implement them in their professional settings.