Author

Why digital customer service is trending

(April 25, 2016)

There will be approximately 2.2 billion users worldwide by 2016. Customers now expect 24/7 service.

3 Simple Ways to Serve Non-Tech Savvy Customers

(April 21, 2016)

Despite growing digitalization, there are still many customers who are not that tech savvy and need customer support agents to help them out and communicate in a simple manner. According to econsultancy, 83% of consumers require some degree of customer support while making an online purchase. In order to cater to such customers, your business … Continue reading 3 Simple Ways to Serve Non-Tech Savvy Customers

5 Steps to Plan Your Social Media Customer Engagement Strategy

(April 18, 2016)

Social media has undoubtedly become the most popular platform to reach out to customers. However, engaging and retaining customers through social media requires a well-thought out approach. You can’t just expect your customers to respond on social media without having a smart strategy. While devising your social media strategy to engage and connect with customers … Continue reading 5 Steps to Plan Your Social Media Customer Engagement Strategy

Virtuzone

(April 15, 2016)

Virtuzone is the result of a partnership with the Fujairah Media Free Zone (Creative City) established in 2009, in order to fill a significant gap in the market.

International Quality & Productivity Center

(April 15, 2016)

IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs.