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In Focus: Robert Jones, Managing Director, Coffee Planet

(June 13, 2016)

In an exclusive interview, the Managing Director at Coffee Planet, Robert Jones, talks about the company’s 24 hour customer support, rewarding loyalty programs, customer service training and feedback processes.

Top 8 Mistakes That Damage Customer Experience

(June 10, 2016)

Being unable to resolve an issue at first contact, 65 % of customers felt extremely agitated when their issue was not solved on initial contact.

5 Tips on Effectively Communicating with Dissatisfied Customers

(June 7, 2016)

Leaving a customer unhappy or dissatisfied with your service can have dire consequences for your business. According to Dimensional Research, 86% of people are not likely to buy from brands having negative online reviews. Many businesses undermine the importance of communicating with unhappy clients and don’t put in any extra effort to address their grievances. … Continue reading 5 Tips on Effectively Communicating with Dissatisfied Customers

Tips for Delivering Multilingual Customer Support

(June 3, 2016)

For a business wanting to expand its operations to global markets, it is important to develop multilingual customer support infrastructure. Language barriers have known to slow down the process of quality service provision, since most interactions are plagued with incomplete, incorrect or misinterpreted information. A report published by Forbes titled, “Reducing the Impact of Language … Continue reading Tips for Delivering Multilingual Customer Support

5 Basics a Dedicated CSR Should Know

(May 31, 2016)

Customers want personalized experiences and giving them the choice of having a dedicated customer service representative is a great way to ensure efficiency, accuracy and timely service. It not only streamlines the service processes for customers but also plays a significant role in building stronger relationships. However, there are a few essentials that every dedicated … Continue reading 5 Basics a Dedicated CSR Should Know