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Customers might choose to leave a business because of one or multiple factors. This could be due to receiving poor service, faulty products, not getting enough value for money or the product/service not being according to what was perceived or expected. So how can a business prevent customers from leaving? Offering excellent customer care before … Continue reading 4 Tips to Prevent Your Customers from Leaving

With the constant evolution in the way businesses are using technology to create customer convenience and improve profitability, it is essential not to lose sight on the importance of strengthening client relationships based on customer care and empathy. Earning customer loyalty requires developing a sound relationship between a business and its clients. Focus on making … Continue reading Building and Maintaining Lasting Customer Relationships

Online shopping has evolved to become mainstream for companies to do business and engage with their customers. However, despite companies investing heavily in marketing their products and enhancing user experience on the website, many of them are unable to get the customer to complete the final step and place an order. Shopping cart abandonment is … Continue reading 4 Tips on How to Reduce Shopping Cart Abandonment through Customer Experience

New entrepreneurs are often faced with challenges as they try to grow the business and come across different kinds of customers. However, if you understand the basics, learn the dynamics of exceptional customer service and how to achieve that, you will be able to build a strong foundation for your business. Make sure you’re doing … Continue reading Customer Service Tips for New Entrepreneurs

Abhishek Shrivastava, Mall Manager at The Bahrain Mall highlights various customer-centric factors that give The Bahrain Mall its title of being a family mall, where customers can conveniently find all their needs under one roof.