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(June 24, 2016)

5 Customer-Centric Practices Businesses Should Teach Employees

(June 20, 2016)

Focusing on customer-centricity is essential for businesses, however just getting the processes right is not enough to deliver exceptional service experience. It involves instilling customer-centric vision and best practices within your organization to achieve your goals. In order to create a client focused culture, you need to have a team of dedicated individuals who believe … Continue reading 5 Customer-Centric Practices Businesses Should Teach Employees

How Customer Experience Mapping Can Help Improve Service

(June 16, 2016)

Customer experience mapping is one of the most useful techniques to analyze the quality of customer experience from customers’ perspective. The analysis takes into account all interactions taking place between clients and the company, starting from the point when first contact is made, leading up to after-sales services. For businesses, it is important to understand … Continue reading How Customer Experience Mapping Can Help Improve Service

5 Smart Ways to Handle Negative Customer Feedback

(June 15, 2016)

Negative feedback from customers can turn out to be a great opportunity for businesses to identify the problem areas, improve their product/service and build better connections with clients. Negative feedback should be considered as valuable suggestions to mend the gaps in your service experience and enhance your company’s image. The first step towards handling such … Continue reading 5 Smart Ways to Handle Negative Customer Feedback

How to Deliver Better Customer Service with Six Sigma

(June 14, 2016)

Six Sigma is a methodology which was introduced in 1986 and focuses on enhancing quality by eliminating defects in any process. It involves gathering and analyzing data to improve processes in companies. Today, several companies apply six sigma so that business processes remain consistent, meeting customer needs. The aim is to reduce defects to no … Continue reading How to Deliver Better Customer Service with Six Sigma