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5 Essentials of Customer Experience Management

(November 9, 2015)

There are times when your customers complain of delayed service, miscommunication, no one taking responsibility for a mistake or long wait time for getting their issues resolved. Customer experience management is vital for planning and organizing the things that count for a pleasant customer experience. It will help you in understanding your customers’ expectations and … Continue reading 5 Essentials of Customer Experience Management

How Online Retailers Can Optimize Recommendations for Customers

(November 6, 2015)

A recent study conducted by ‘Barilliance’, revealed that 31% of e-commerce websites’ revenues were generated through personalized product recommendations. The study took into account more than 300 e-commerce websites from around the world. Moreover, the conversion rate for customers who clicked on the recommended products was estimated to be 5.5 times higher than the conversion … Continue reading How Online Retailers Can Optimize Recommendations for Customers

Etisalat Introduces Free Wi-Fi for Customers in UAE

(November 6, 2015)

Etisalat, one of the leading Telecom groups in the region has launched a high-speed public Wi-Fi service.

4 Ideas for Travel Agencies to Increase Customer Satisfaction

(November 4, 2015)

Customers today want excitement, convenience and the best deals when planning a journey. According to a survey, 53% of respondents used travel agents websites while researching their holiday purchase. Whether travelling for business or on holiday, many customers want travel agents to provide them with their expert knowledge and opinion. Providing a service that is … Continue reading 4 Ideas for Travel Agencies to Increase Customer Satisfaction

What Consumer Behavior can teach us about Customer Service?

(November 3, 2015)

The advent of modern technologies has pushed people to go online to research, study, purchase, and compare products and services. As the traditional brick and mortar shop is increasingly shifting to click and mortar, businesses are expected to provide the same stellar customer service they provide in shops, online. One of the best methods to … Continue reading What Consumer Behavior can teach us about Customer Service?