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New Damas Store Now Open for Customers at Yas Mall

(February 25, 2015)

The brand opened a new store at Yas Mall Abu Dhabi, where it will exhibit its modern style jewelry. Damas has established itself as one of the most prominent Jeweler and watch retailer in the Middle East. With more than a hundred years of experience, the brand has a large number of customers who are … Continue reading New Damas Store Now Open for Customers at Yas Mall

In Focus: Sheraton

(February 25, 2015)

Martin Cramer, the General Manager at the Sheraton, Abu Dhabi Hotel & Resort talks about the importance of providing a sense of belonging to all hotel guests, by personalizing their stay and meeting their expectations individually with the help of the hotel’s long term serving staff that remember returning guests from decades ago.

Huawei Expands Focus on Innovative Services for Financial Institutes

(February 23, 2015)

Huawei offers financial institutions with advanced technological solutions to enhance service delivery and improve the security and functioning of banking systems. Huawei, a global information communication technology (ICT) provider has publicized its plan on increasing its focus on working with financial institutions to help them enhance service by offering innovative solutions to their customers, through … Continue reading Huawei Expands Focus on Innovative Services for Financial Institutes

Empower Unveils Innovative Systems to Help Enhance Customer Service Experience

(February 23, 2015)

Empower was successful in reducing 16 percent in time for managing customers in three customer service locations. Empower, which is one of the world’s most prominent district cooling provider, in an announcement revealed that the organization plans to improve their customer service experience as a strategic goal for 2015. Empower had an incredibly successful year … Continue reading Empower Unveils Innovative Systems to Help Enhance Customer Service Experience

Top Five Best Ways To Standardize Customer Service Quality

(February 20, 2015)

Customer Service standards are a key differentiator between an ordinary and a well performing organization, no matter which industry sector it belongs to. The overall user experience at multiple touch points defines customer expectations. There are many reasons why Customer Service standardization is important. The first and most important factor is the comparison that customers … Continue reading Top Five Best Ways To Standardize Customer Service Quality