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6 Tips on Improving Customer Care for Dental Patients

(July 15, 2015)

Having a customer-centric approach is essential for the healthcare industry. In order to achieve this, a strategy should be developed which goes beyond simply ensuring that your staff builds strong relationships with patients. For those working in the dental industry it is important to make sure that your clinic offers additional value to your patients … Continue reading 6 Tips on Improving Customer Care for Dental Patients

Ithmaar Bank Introduces New Prepaid e-Card for Online Shoppers

(July 14, 2015)

Ithmaar Bank, a leading Islamic retail bank in Bahrain has now introduced a new Sharia-compliant prepaid e-Card for its customers. According to Ithmaar Bank, the new prepaid e-Card is specifically designed to offer customers fast, secure and a seamless online shopping experience. This will significantly enhance the customer experience. The new card also offers some … Continue reading Ithmaar Bank Introduces New Prepaid e-Card for Online Shoppers

How to Reach Out to Silent Customers and Improve their Experience

(July 14, 2015)

Silent customers are those who do not make complaints when they experience bad customer service. According to 1Financial Training Services, 96% of the unhappy customers do not complain and out of those 91% leave the company and never come back. Silent customers might not convey their problems to the company but they do voice their … Continue reading How to Reach Out to Silent Customers and Improve their Experience

6 Body Language Secrets for Increasing Customer Satisfaction Level

(July 13, 2015)

Customers these days are very perceptive and emotionally intelligent, they can tell if a customer service representative is faking a smile or deliberately avoiding eye contact during a conversation. Research reveals that 60-90 % of everyday communication is nonverbal; body language is the most vital aspect of nonverbal communication that businesses can’t ignore. A cheerful … Continue reading 6 Body Language Secrets for Increasing Customer Satisfaction Level

In Focus: du Ismail Mohammad

(July 10, 2015)

The Senior Vice President of Customer Operations at du, Ismail Mohammed gives us an overview of du’s employee and customer centric culture, highlighting the importance of employee happiness that in turn leads to an elevated customer experience and higher customer satisfaction levels.