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How Bending the Rules can Help You with Customer Retention

(December 14, 2015)

While rules and policies are made for streamlining business processes, some rigid rules leading to long service wait time and bad service can strain customer-brand relationships. Therefore, as businesses endeavor to retain customers, the prime focus should be towards changing or bending the rules or procedures that are roadblocks to satisfactory customer service. Policies that … Continue reading How Bending the Rules can Help You with Customer Retention

4 Reasons Why Listening to the Voice of Customers Is Important

(December 9, 2015)

Given that customers have high expectations from companies particularly in an era where they have a wide range of options to choose from, pleasing them takes more than just great products and services. Collecting customer feedback regarding your products and services is of paramount importance because your business learns and grows by knowing what matters … Continue reading 4 Reasons Why Listening to the Voice of Customers Is Important

5 Essential Qualities of Frontline Retail CSRs

(December 8, 2015)

For retail stores, a decisive factor for success or failure is the way their staff interacts with customers. Frontline retail CSRs play a significant role in customer engagement, therefore, it is imperative for retail stores to hire people who have the right kind of attitude and skills for the job. A retail employee who doesn’t … Continue reading 5 Essential Qualities of Frontline Retail CSRs

Tips for Event Management Companies to Provide Great Customer Service

(December 7, 2015)

Providing great service is an essential component of organizing a successful event. When arranging an event, companies can make customers happy by anticipating their needs and offering them service which goes beyond their expectations before and after the event takes place. Maintaining a high standard of customer service is particularly important for an event management … Continue reading Tips for Event Management Companies to Provide Great Customer Service

4 Aspects to Keep in Mind When Greeting Customers at Your Retail Store

(December 2, 2015)

Greeting customers in the best possible manner creates the right first impression and is the first step towards making a sale. It is essential that the staff at your retail store properly welcomes and greets customers because a happy customer is more likely to not only buy more but will return for future purchases. Greeting … Continue reading 4 Aspects to Keep in Mind When Greeting Customers at Your Retail Store